Open the toner cartridge door and locate the Tray 1 pickup roller. Spread the pickup-roller locks (black tabs pictured below) and rotate the roller forward to completely free the roller.
Rotate and remove the pickup roller -- don't install the new pickup roller yet.
Before you install the new pickup roller, the separation pad which sits underneath it must be removed and replaced. Use a flatblade screwdriver to pry the blue separation pad up & loose; pry the pad on both sides and in the middle until it snaps loose from its base.
Use the screwdriver to drag the separation pad out & free from its base.
Continued . . .
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